At FunGuyz, we are committed to ensuring your complete satisfaction with every purchase. However, we understand that sometimes things may not work out as expected. Whether you need a refund, exchange, or simply have questions, our team is here to assist you.

Eligibility:
You have 14 days from the date of purchase to return or exchange any faulty or unwanted items. All returns must be accompanied by proof of purchase, such as your receipt or order confirmation.

Conditions:

• Items must be returned in their original condition, unused, and with all original packaging.
• For hygiene reasons, certain products may be non-returnable unless faulty. Please check the product details for more information.

Refunds:
Once we receive your returned item and it passes our inspection, we will process your refund within 5-7 business days. Refunds will be made to the original payment method used during purchase.

Exchanges:
If you wish to exchange an item, simply indicate the desired replacement on your return form. We will process your exchange as quickly as possible, subject to availability.

1. Contact Us:
   Reach out to our customer service team to initiate the return or exchange process. Please provide your order number and a brief explanation of the issue.

   Email: earh@funguyz.uk

2. Prepare Your Return:
   Pack the item securely, including all original packaging, and include your proof of purchase. Please clearly mark your return or exchange preference.
3. Send It Back:
   Ship the package to the address provided by our customer service team. We recommend using a tracked service to ensure your return reaches us safely.

For any questions, concerns, or to initiate a return or exchange, please get in touch:

FunGuyz Store
Leigh-on-Sea, Essex
SS…, United Kingdom
Email: earh@funguyz.uk

• Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
• Faulty Items: If you receive a faulty item, please contact us immediately. We will arrange for the item to be repaired, replaced, or refunded.
• Lost Returns: FunGuyz is not responsible for items lost in transit. Please retain proof of postage and consider using a tracked service.

T: 07555 159539

Welcome to FunGuyz Store! Your privacy is of utmost importance to us. This Privacy Policy outlines how FunGuyz (“we,” “our,” or “us”) collects, uses, and safeguards the information you provide while interacting with our website.

Privacy Principles

At FunGuyz, we value your privacy as much as we value our own. Here’s what you can expect from us:

• Minimal Data Collection: We only ask for personal information that is necessary to provide our services and improve your shopping experience.
• Confidentiality: We do not share your personal information with third parties unless it’s necessary for legal reasons, business development, or to protect our company’s rights.
• Security: We ensure that any personal information you share with us is handled with the highest level of security and confidentiality.

Information We Collect

Personal Information:
When you make a purchase or create an account, we collect personal details such as your name, email address, billing and shipping addresses, and payment information. We do not store your credit card details; all payment processing is handled by secure third-party providers.

Non-Personal Information:
We also collect non-personal data to help us understand how visitors interact with our website. This includes browser type, language preference, referring site, and the date and time of each visit.

Cookies:
Cookies are small text files stored on your device that help us recognize you when you return to our site. We use cookies to:

• Keep track of items in your shopping cart.
• Provide a more personalized shopping experience.
• Analyze website traffic and usage patterns.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Web Beacons:
We may use web beacons (transparent images) to monitor your interaction with our website. These help us gather analytics data, improve website performance, and enhance your overall experience.

How We Use Your Information

Order Processing:
We use your personal information to process and fulfill your orders, communicate with you about your purchase, and provide customer support.

Marketing:
With your consent, we may use your email address to send you promotional offers, updates, and other marketing communications. You can opt out of these communications at any time by clicking the unsubscribe link in our emails.

Google Ads and Third-Party Advertising:
We use Google Ads and other third-party advertising services to display targeted ads based on your browsing history. These services may use cookies and web beacons to collect information about your online activities and preferences. This information is used to show you ads that are more relevant to your interests.

Legal Compliance:
We may disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with legal obligations or to protect the rights, property, or safety of FunGuyz, our customers, or others.

Managing Cookies and Advertising Preferences

If you prefer not to receive personalized ads, you can adjust your browser settings to block cookies or use tools provided by Google and other advertising networks to opt out of targeted advertising.

Links to Other Websites

Our website may contain links to external sites that are not operated by us. We are not responsible for the content or privacy practices of these sites, and we encourage you to review their privacy policies before sharing your information.

Changes to This Policy

FunGuyz Store LTD reserves the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you by posting a notice on our website. Your continued use of our site after any changes have been made constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

FunGuyz 
Southeast, England

Email: earth@funguyz.uk